Support

Whether you have questions about our products and services, need help troubleshooting an issue, or simply want to learn more about how to reduce your energy consumption, we are here to assist you. 

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Safety

  • Safety in design according to Malaysian & International Standards, and Fire Safety
  • Safety precautions and trainings for workers
  • Safety in system and during construction
  • Follows the regulations & guidelines by TNB, ST and relevant authorities
  • Safety of equipment & products supplied
  • Registered CIDB, ST, TNB, MOF Bumiputera Contractor
  • SEDA registered solar PV service provider (RPVSP)
  • Safety and peace of mind on financial (attractive loans, easy EPP etc)

Quality

  • Using only solar panels from Tier 1 PV Module certified by Bloomberg New energy Finance (BNEF). Eg: Jinko, Qcells, JAsolar, Longi, Trina Solar, ZNShine solar
  • Using technical compatibility of inverter – Eg: Huawei, Goodwe, Sungrow, Growatt, Solis
  • Extra info: For Commercial projects – all Hua Wei (Hua Wei has built-in DC optimizer)
  • Using only International Electrotechnical Commission (IEC) certified electrical items. Eg: Cable, Breaker
  • Ensure installation is done as per standard installation quality standard set by SNS 
  • inspection is done diligently to ensure problems can be avoided
  • Testing & commissioning done to ensure system performance is as per design
  • User-friendly solar system online monitoring app/ software
  • Follows international regulations for EV solutioning
  • Certified system designers and installer with certifications and training specific for solar PV works

Reliability

  1. DLP/Worry Free Package – 2 years comprehensive maintenance
  2. Warranty (Solar)
    • 12-year panel product warranty
    • 25-year panel performance warranty
    • 5-year inverter product warranty
  3. Warranty (Inverter)
    • 5-year product warranty
  4. Product warranty (EV?)
    • 2 years
  5. Solar PV Insurance
    • protects against loss of or damage
    • Hassle-Free Repair & Restoration
    • Saving protection
  6. Response Team & Time
    • 4 regional centers all around Peninsular Malaysia
    • In-house O&M Team for fast deployment to troubleshoot & rectification
    • Response & action within 48 hours of reporting
  7. Custom Quote and Recommendations
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